Privacy Policy

1. Introduction

Independent Wellness Center ("we," "us," or "our") operates the website located at independentwellnesscenter.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our Site or interact with us in connection with our services.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our Site.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, phone number, email address, and mailing address when you submit a form, book an appointment, or contact us directly
• Appointment and intake information — health history, symptoms, and other clinical information you provide when scheduling or preparing for a visit
• Communications — messages, emails, or inquiries you send to us
• Usage data — information about how you interact with our Site, including pages visited, time spent, and referring URLs, collected automatically via cookies and analytics tools
• Device information — browser type, operating system, IP address, and device identifiers collected automatically when you visit our Site

We do not collect payment or credit card information through this website. All payments are processed in person at our clinic.

3. How We Use Your Information

We use the information we collect to:

• Schedule and manage appointments and patient visits
• Communicate with you about your care, inquiries, or appointments
• Send appointment reminders and follow-up communications
• Respond to your questions and requests
• Improve our website and services
• Comply with applicable legal and regulatory obligations
• Send promotional or informational communications, where you have opted in to receive them

4. HIPAA and Protected Health Information

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) you share with us in connection with your care is governed by our separate Notice of Privacy Practices, which is provided to patients at the time of their first visit and is available upon request.

This Privacy Policy governs information collected through our website and general business interactions. It does not supersede or replace our HIPAA Notice of Privacy Practices for clinical information.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to improve your experience. Cookies are small data files stored on your browser that help us understand how visitors use our Site. You can instruct your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our Site may not function properly if you disable cookies.

We may use third-party analytics services such as Google Analytics to collect and analyze usage data. These services may collect information about your use of the Site on our behalf. Their use of this information is governed by their respective privacy policies.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers — we may share information with trusted third-party vendors who assist us in operating our website, scheduling appointments, or conducting our business, subject to confidentiality agreements
• Legal requirements — we may disclose information when required to do so by law, court order, or governmental authority
• Protection of rights — we may disclose information when we believe it is necessary to protect the rights, property, or safety of Independent Wellness Center, our patients, or others
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Clinical and patient records are retained in accordance with Arizona state law and applicable healthcare regulations.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

9. Third-Party Links

Our Site may contain links to third-party websites, including our online scheduling platform. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will promptly delete it.

11. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of information we hold about you. To exercise these rights, please contact us using the information below.

If you have opted in to receive marketing communications from us, you may opt out at any time by contacting us directly or following the unsubscribe instructions in any marketing email.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: